Valqua NGC, Inc. Privacy Policy

VALQUA NGC, INC. (hereinafter referred to as “VALQUA”) recognizes the importance of personal information and considers the proper handling of personal information to be an important responsibility. In order to fulfil that responsibility, VALQUA has established the following privacy policy, and we comply with this policy and our rules on the handling of personal information. VALQUA’s policy are designed to be consistent with the requirements of the California Privacy Rights Act (CPRA) and the California Consumer Privacy Act (CPPA), as well as the Texas Data Privacy and Security Act (TDPSA.)

Article 1 (Personal Information)

“Personal information” includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Article 2 (Obtaining and Using Personal Information)

VALQUA obtains personal information and uses the information it obtains for the following purposes within the necessary scope. When using personal information beyond the scope of the following purposes, VALQUA shall obtain consent from the person involved in advance by an appropriate method.

To provide VALQUA or VALQUA Group products and services;
To improve or enhance VALQUA or VALQUA Group products and services;
To provide or propose information on VALQUA or VALQUA Group products and services;
To respond to inquiries or requests for information submitted to VALQUA or the VALQUA Group; and
To accomplish tasks related to or ancillary to the aforementioned operations.

Article 3 (Opt-Out of Personal Information Sales and Sharing)

You have the right to opt out of the sale or sharing of your personal information by VALQUA. If you choose to exercise your right to opt out of the sale or sharing of your personal information, VALQUA will respect your decision. We will not sell or share your personal information with third parties after we have received and processed your opt-out request, except as otherwise required by law.

You may send us an email at valquangc@gmail.com with your opt-out request. Please include "Opt-Out Request" in the subject line to ensure prompt processing.

Upon receiving your request, we will act upon it as soon as feasibly possible, but no later than 15 business days from the date we receive your request.

Please note that opting out of the sale or sharing of your personal information does not mean you will stop seeing ads altogether—instead, it means that the ads you do see may not be as personalized to your interests.

Article 4 (Management and Protection of Personal Information)

Personal information shall be strictly managed, and except in the following situations, VALQUA will never disclose or provide data to a third party without the consent of the person involved. With consideration for safety, we will have devised measures for preventing and correcting the risk of unauthorized access to personal information and the loss, destruction, falsification, or leakage, etc. of personal information.

Exceptions:

When disclosure is necessary in order to protect human life, limb, or property, and it would be difficult to obtain the consent of the person involved.
When disclosure is particularly necessary in order to improve public health or promote the sound development of children, and it would be difficult to obtain the consent of the person involved.
When it is necessary to cooperate with an agency of the national government, a local public organization, or a party commissioned to act on their behalf in the execution of affairs prescribed by law, and obtaining the consent of the person involved could interfere with the execution of those affairs.
When all or part of the handling of personal information has been outsourced within the scope necessary to achieve the purpose of use, in order that business might be executed smoothly.
When provision of personal information has accompanied business succession through a merger or for other reason.
When personal information is jointly utilized with a specific party, and the person involved has been notified in advance of this fact, as well as of the items of personal information that are jointly utilized, the scope of the parties that jointly utilize the information, the purpose of utilization by said parties, and the name of the party responsible for the management of the personal information, or this information has been made readily available to the person involved.
As otherwise permitted by law

Article 5 (Outsourcing of the Handling of Personal Information)

VALQUA may outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use. In such cases, VALQUA will thoroughly review the qualifications of the contractor, establish a confidentiality obligation in the contract with the contractor, and supervise the contractor as necessary and appropriate. Additionally, and without limiting the foregoing, in compliance with the TDPSA and CPRA/CPPA, VALQUA ensures that all third-party service providers adhere to comparable privacy protections and requires that these providers certify that they understand and will uphold these obligations.

Article 6 (Joint Use of Personal Information)

VALQUA may engage in joint use of the personal information entrusted to it for the following purposes within the scope necessary to achieve the purpose of use. Consistent with the requirements of the TDPSA, CPRA/CPPA, when engaging in joint use of personal information, VALQUA will ensure that all parties involved provide transparent information regarding the categories of personal information being shared and the purpose for which it is used and that they adhere to the same level of data protection.

< Purposes of joint use >

Same as purposes of use stated above (items of Article 2)

< Scope of jointly used personal information >

All personal information on the person involved, except as specially requested by the person involved

< Scope of parties jointly utilizing personal information >

VALQUA and its subsidiaries and affiliates

< Party responsible for the management of personal information >

VALQUA (For details about the company, see “Corporate Information”)

Article 7. (Disclosure of Personal Information)

When asked to disclose personal information by the person involved, VALQUA will disclose the information to the said person without delay. Upon request from the consumer, and in compliance with the TDPSA and CPRA/CPPA, VALQUA will not only disclose but also provide an option to delete personal information held about the consumer, subject to certain exceptions as defined by the Act. However, if any of the following apply to the disclosure of the information, VALQUA may refrain from disclosing all or part of the information. When a decision to refrain from disclosing personal information has been made, VALQUA will notify the person involved of that decision without delay.

If there is a risk that disclosure could harm the life, limb, property, or other rights and interests of the person involved or a third party;
If there is a risk that disclosure could seriously interfere with the proper execution of company business; or
In other cases where disclosure would violate the law.

Article 8 (Correction and Deletion of Personal Information)

If the personal information in VALQUA’s possession is incorrect, the said personal information can be corrected or deleted at the request of the person involved, according to the procedure established by VALQUA.
Upon receiving such a request from the person involved, VALQUA will consider the request, and if granting the request is judged to be necessary, VALQUA will correct or delete the said personal information without delay and notify the person involved to that effect.

Article 9 (Suspension of Use of Personal Information, Etc.)

In the following cases, VALQUA will, upon being requested by the person involved to suspend or eliminate the user of personal information (hereinafter referred to as “suspension of use, etc.”), perform the necessary investigation without delay and, depending on the results, may suspend the use of personal information, etc. in accordance with the law, and notify the person involved to that effect. However, VALQUA may devise an alternative measure in cases where suspension, etc., of the use of personal information would be difficult because it involves great expense or for other reason, and it is possible to take an alternative measure that is necessary in order to protect the rights and interests of the person involved.

if handling of information has not been within the scope of the purpose of use;
if the personal information was obtained through wrongful means;
if the personal information has been used by methods that could foster or induce illegal or unjust acts;
if VALQUA no longer needs to use the personal information of the person involved;
if personal information that includes sensitive information has been or could have been leaked, lost, or damaged (hereinafter referred to as “leakage, etc.”)
if there has been leakage, etc. or potential leakage, etc. of personal information such that its unauthorized use could result in property damage;
if there has been leakage, etc. or potential leakage, etc. of personal information that could have been used for unauthorized purposes;
if there has been leakage, etc. or potential leakage, etc. of personal information on a scale involving more than a thousand persons; or
if there is a risk that the rights or the just and proper interests of the person involved have been violated through the handling of the said personal information.

Article 10 (Procedures for Changing the Privacy Policy)

VALQUA will strive to review and improve the content of this Policy as necessary. The content of this Policy will be subject to change except as expressly stipulated by law or elsewhere in this Policy. Stakeholders will be notified of the amended Privacy Policy by VALQUA’s stipulated methods or by posting on the VALQUA website, and the amended Privacy Policy shall take effect as of the time of notification or posting.

Article 11 (Compliance with Laws and Norms)

VALQUA will comply with the laws and regulations that apply to the personal information in its possession.

Article 12 (Handling of Complaints and Consultations)

VALQUA will accept and promptly and appropriately respond to complaints or requests for consultation regarding the handling of personal information that are received from the person involved. Moreover, VALQUA will promptly and appropriately respond to requests for disclosure, correction, addition, deletion, and refusal of utilization or provision of the said personal information that are received from the person involved.

Article 13 (Security Control Measures)

VALQUA takes steps to prevent unauthorized access to personal information and the loss, destruction, falsification, and leakage, etc. of personal information by imposing access restrictions on personal information files and taking organizational, physical, human, and technological measures to create records of access logs and prevent unauthorized access from outside parties. In the unlikely event of leakage, etc. of personal information, VALQUA will promptly report the incident to the competent authorities in accordance with the applicable laws and also take the necessary measures to prevent recurrence and prevent similar incidents from occurring. VALQUA regularly performs risk assessments and cybersecurity audits for processing that presents significant risks to consumer privacy.

Article 14 (Non-Discrimination Policy)

VALQUA values your privacy and is committed to ensuring your rights are respected. In accordance with applicable privacy laws, VALQUA affirms that we do not and will not discriminate against any consumer for exercising their privacy rights. This includes, but is not limited to:

Denying goods or services to you.
Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
Providing a different level or quality of goods or services to you.
Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Your decision to exercise your privacy rights will not affect your experiences with our services. We are dedicated to providing equal service and respect to all our customers, regardless of their choices regarding their personal information.

Article 15 (Limitation on the Use of Sensitive Information)

At VALQUA, we recognize the importance of protecting your sensitive personal information. In compliance with the applicable privacy laws, we are committed to providing our customers with control over their sensitive personal information.

Sensitive Personal Information includes but is not limited to, social security numbers, financial account details, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, personal communications, genetic data, biometric or health information, and information about sex life or sexual orientation.

To support your rights and our commitment to your privacy:

We Offer a "Limit the Use of My Sensitive Personal Information" Option: You have the right to direct us to limit the use of your sensitive personal information to that which is strictly necessary to perform the services or provide the goods requested by you.
How to Exercise Your Rights: You can exercise your right to limit the use of your sensitive personal information by accessing your account settings, contacting our Privacy Team directly at [contact information], or via our dedicated privacy rights portal.

Article 16 (Data Minimization and Retention)

At VALQUA, we commit to using and storing your personal data only as long as necessary for the purposes it was collected, in line with the principles of data minimization and in compliance with applicable laws.

Data Use: We limit personal data collection and use to what's necessary for delivering our services or as you've agreed.
Data Retention: We only keep personal data for the duration needed to serve its collection purpose or to comply with legal requirements. After this period, data is securely deleted or anonymized.

Article 17 (COOKIES POLICY)

At VALQUA, we believe in transparency about our use of cookies and similar technologies. This Cookies Policy explains how we use cookies.

What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help us enhance your user experience, understand how our site is used, and tailor our interactions with you.

Types of Cookies We May Use:

Strictly Necessary Cookies: Essential for you to browse our website and use its features.
Performance Cookies: Collect information about how you use our website, helping us improve its functionality.
Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests.

Managing Cookies: You can manage your cookie preferences at any time by adjusting your browser settings. Please note that disabling cookies may affect your user experience and the functionality of our website.

Article 18 (Where to Address Inquiries)

If you wish to request corrected disclosure, correction, suspension of use, or deletion, etc. of your own personal information, or if you wish to submit an inquiry or complaint about the handling of personal information at VALQUA, click here.